Terms governing use of evo-tac.com and purchases from RPSK9

1. About us and these terms

These terms apply when you use evo-tac.com (the “Website”) or buy goods from RPSK9, trading through the Website as EVO TAC (“RPSK9”, “EVO TAC”, “we”, “us” or “our”). Our address is 12 Main Road, Hawkwell, Essex, SS5 4JN, United Kingdom. You can contact us at info@evo-tac.com.

Please read these terms before placing an order. By placing an order, you agree to these terms. If you are a consumer, nothing in these terms limits rights that cannot lawfully be excluded.

2. Who may order

You must be at least 18 years old and legally capable of entering into a contract. If you order for a business or organisation, you confirm that you have authority to bind it. A “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession.

3. Products and intended use

We sell working-dog and handler equipment, which may include K9 armour, helmets, harnesses, leads, muzzles, collars, dog shoes, bite-training equipment, clothing, accessories, books and related goods.

• Product photographs, colours and packaging are illustrative and may vary slightly because of display settings, manufacturing changes or natural material variation.
• Measurements and sizing information should be checked carefully before ordering. If you are unsure, contact us before purchase.
• Working-dog and training equipment must be selected, fitted, inspected and used responsibly, in accordance with the product instructions and with appropriate handler supervision.
• No product is indestructible or a substitute for training, veterinary advice, risk assessment or professional operational judgment. Stop using an item if it shows damage, excessive wear or an unsafe fit.

Any statement about performance or intended use is subject to the product description and does not create a guarantee beyond your legal rights or any express manufacturer warranty.

4. Prices, VAT and payment

Prices are shown in pounds sterling unless the Website states otherwise. The price payable is the price shown at checkout when you order, together with any delivery charge. Prices include VAT where VAT is applicable and we are required to charge it. Any import duty, tax or customs charge for delivery outside the United Kingdom is the recipient’s responsibility unless checkout expressly says otherwise.

We may change prices at any time, but changes will not affect an order already accepted. Payment must be made using a method offered at checkout. You confirm that you are authorised to use the chosen payment method.

5. How the contract is formed

1. Your order is an offer to buy the goods in your basket.
2. An automatic acknowledgement confirms receipt of your order but does not necessarily mean we have accepted it.
3. We accept the order, and a contract is formed, when we send a dispatch confirmation or otherwise expressly accept the order.

We may refuse or cancel an order before dispatch, including where an item is unavailable, a price or description contains an obvious error, payment is not authorised, delivery restrictions apply, or we reasonably suspect fraud or misuse. If payment has been taken for an order we do not accept, we will refund it.

6. Availability and order changes

All orders are subject to availability. If an item becomes unavailable after you order, we will contact you and offer a suitable alternative where appropriate or refund the affected item. Contact us promptly if you wish to change or cancel an order; we cannot guarantee a change after processing or dispatch has started.

7. Delivery

Available destinations, services, charges and estimates are shown on the Website or at checkout. Some product pages state a typical delivery time of 2–4 days. This is an estimate, not a guaranteed delivery date. Unless we agree otherwise, consumer orders will be delivered without undue delay and no later than 30 days after the contract is made.

You must provide a complete and accurate delivery address. We are not responsible for delay or additional cost caused by incorrect information, failed delivery through your fault, customs clearance or events outside our reasonable control. For consumer orders, risk passes when you or a person you nominate (other than the carrier) takes physical possession. Ownership passes only when we receive full payment.

Check the parcel promptly. Report visible transit damage, missing items or an apparently lost parcel to info@evo-tac.com as soon as reasonably possible so we can investigate. This request does not reduce your legal rights.

8. Consumer cancellation rights

If you are a consumer buying at a distance, you usually have 14 days after the day you receive the goods to tell us that you wish to cancel, without giving a reason. For an order delivered in separate consignments, the period runs from the day after the last item is received.

To cancel, send a clear statement to info@evo-tac.com or the postal address above. You may use the model cancellation form in the Returns Policy, but you do not have to. After notifying us, return the goods within 14 days.

The statutory right to cancel does not apply to goods made to your specifications or clearly personalised, or to sealed goods not suitable for return for health-protection or hygiene reasons once unsealed, where the legal exception applies. This does not affect rights concerning faulty or misdescribed goods.

9. Returns, refunds and faulty goods

Our Returns Policy forms part of these terms and explains the process, return costs, refund timing and statutory remedies. In summary, change-of-mind return costs are normally yours; we pay reasonable return costs where goods are faulty, misdescribed or otherwise do not conform to contract.

Goods must be of satisfactory quality, fit for any particular purpose made known to us and as described. Consumers may have a short-term right to reject non-conforming goods within 30 days and may also have rights to repair, replacement, price reduction or a final right to reject. These rights are not replaced by any manufacturer warranty.

10. Business customers

If you buy wholly or mainly for business purposes, consumer cancellation rights do not apply. Unless agreed in writing, business returns for convenience require our prior approval and may be subject to a restocking charge. You must inspect goods promptly and notify us of apparent shortages or damage within a reasonable time. Nothing in this clause excludes remedies that cannot lawfully be excluded.

11. Safety, fitting and prohibited use

• Follow all instructions, warnings, size guides and maintenance guidance supplied with the product.
• Inspect load-bearing stitching, buckles, clips, fasteners and armour components before each use and after any high-impact event.
• Do not modify equipment in a way that may impair its safety or use it outside its stated purpose.
• Bite-training, protection and operational equipment should be used only by competent handlers in a controlled, lawful environment.
• You are responsible for complying with animal-welfare, public-safety and other laws applicable to your activity.

12. Website accounts, reviews and acceptable use

You are responsible for keeping account credentials confidential and for activity under your account. Tell us promptly if you suspect unauthorised access. You must not misuse the Website, introduce malicious code, attempt unauthorised access, scrape it at scale without permission, infringe another person’s rights or submit unlawful, misleading or abusive content.

If you submit a product review or other content, you confirm it reflects your genuine experience and that you have the right to submit it. You grant us a non-exclusive, worldwide, royalty-free licence to display and use that content in connection with our business. We may moderate or remove content where reasonably necessary.

13. Intellectual property

The Website and its text, branding, photographs, graphics, product copy and other content are owned by or licensed to us and protected by intellectual-property law. You may view and print pages for personal, non-commercial use. No other use is permitted without prior written consent.

14. Our liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot be excluded, or any other liability that the law does not allow us to limit.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses, or for loss caused by misuse, poor fitting, ignored warnings, unauthorised modification, ordinary wear and tear or a failure to inspect and maintain equipment, except where the law provides otherwise.

If you are a business customer, to the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, business, contracts, goodwill or anticipated savings. Our aggregate liability arising from a business order will not exceed the amount paid for that order, except for liability that cannot lawfully be limited.

15. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control. We will take reasonable steps to minimise the effect and contact you where the impact is material. Your statutory rights concerning delayed delivery remain unaffected.

16. Personal information

We use personal information as described in our Privacy Policy. Please also review any cookie information and controls presented on the Website.

17. Complaints and disputes

Please contact info@evo-tac.com first and give your name, order number and a clear description of the issue. We will try to resolve complaints fairly and within a reasonable time. These terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live, and you retain any mandatory protections of your home jurisdiction.

18. General

We may update these terms for future orders. The version in force when your order is accepted applies to that order. If any provision is invalid or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. No person other than you and us has a right to enforce the contract, except where the law provides otherwise.