How RPSK9 collects, uses, shares and protects personal information

Controller: RPSK9, trading through evo-tac.com as EVO TAC | Address: 12 Main Road, Hawkwell, Essex, SS5 4JN, United Kingdom | Email: info@evo-tac.com | Effective: 17 August 2026

1. Who we are

RPSK9, trading through evo-tac.com as EVO TAC, is the controller of personal information described in this policy. Our contact address is 12 Main Road, Hawkwell, Essex, SS5 4JN, United Kingdom, and our email address is info@evo-tac.com.

This policy applies to customers, website visitors, account holders, people who contact us, review products, subscribe to marketing or otherwise interact with us.

2. Information we collect

• Identity and contact details, such as name, billing and delivery address, email address and telephone number.
• Order and transaction details, including products, amounts, delivery status, returns, refunds and communications. Payment providers process card or account details; we generally receive transaction references and status rather than full card details.
• Account details, such as login credentials in protected form, saved preferences and order history.
• Communications, enquiries, complaints, product reviews, survey responses and customer-service records.
• Technical and usage data, such as IP address, device and browser information, timestamps, pages viewed, referring links, identifiers and cookie or similar-technology data.
• Marketing choices and records of consent, opt-out or objection.
• Fraud-prevention, security and compliance information.

We collect information directly from you, automatically from your device, from payment and delivery providers, and from fraud-prevention or analytics providers where permitted.

3. How and why we use information

Where we rely on legitimate interests, those interests include operating and improving our online retail business, protecting customers and systems, preventing fraud, maintaining records and communicating about related products. We consider whether your rights and interests override ours. You may object in the circumstances explained below.

4. Marketing

We may send electronic marketing where you have consented or where the law permits the “soft opt-in” for our own similar products offered to an existing customer. You can unsubscribe using the link in a message or by emailing info@evo-tac.com. We may retain a minimal suppression record so we do not contact you again against your wishes.

We will not sell your personal information for third parties’ independent marketing.

5. Cookies and similar technologies

The Website may use strictly necessary cookies for functions such as shopping baskets, checkout, security, account login and preferences. With your consent where required, it may also use analytics, advertising or social-media technologies. Non-essential technologies should remain disabled until you make a choice.

Use the Website’s cookie controls to change your choice. A separate cookie notice or consent panel should identify each technology, provider, purpose and duration. Browser settings may also block cookies, but parts of the Website may not work correctly.

6. Who receives information

We disclose personal information only as reasonably necessary to:

• website hosting, e-commerce, IT support, security, analytics and communications providers;
• payment processors, banks and fraud-prevention providers;
• warehouses, fulfilment partners, carriers and delivery providers;
• professional advisers, insurers, auditors and accountants;
• regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted; and
• a buyer, investor or successor in connection with a genuine business sale, reorganisation or financing, subject to appropriate safeguards.

Service providers acting for us may use information only under our instructions and appropriate contractual protections, except where they act as independent controllers for their own legal purposes.

7. International transfers

Some providers may process information outside the United Kingdom. Where UK data-protection law requires a safeguard, we use an adequacy regulation, approved contractual clauses (such as the UK International Data Transfer Agreement or Addendum) and, where appropriate, supplementary measures. Contact us for more information about the relevant safeguard.

8. How long we keep information

We keep personal information only as long as reasonably necessary for the purpose collected, including legal, tax, accounting, product-safety and dispute requirements. Our expected periods are:

• orders, invoices, payments, returns and core customer-service records: generally six years after the relevant financial year or transaction, unless a longer period is needed for a claim, product-safety matter or legal requirement;
• account information: while the account is active and for a reasonable period afterwards, after which it is deleted or anonymised unless linked to records we must retain;
• routine enquiries not linked to an order: normally up to two years after closure;
• marketing records: until you opt out or we determine they are no longer current, with suppression records retained as necessary to honour the opt-out;
• security logs and cookie data: for the period stated in the cookie information or reasonably needed for security and troubleshooting.

We may anonymise information so it can no longer identify you and retain the anonymised information for statistical or business purposes.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No online service is completely secure. You are responsible for choosing a strong password, keeping it confidential and telling us if you suspect account misuse.

10. Your rights

Depending on the circumstances, UK data-protection law may give you rights to:

• be informed about processing and obtain access to your personal information;
• correct inaccurate or incomplete information;
• request deletion or restriction of processing;
• object to processing based on legitimate interests and object at any time to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time, without affecting earlier lawful processing; and
• challenge certain decisions made solely by automated means that have legal or similarly significant effects.

To exercise a right, email info@evo-tac.com. We may need to verify your identity. Rights are not absolute, and we will explain if an exemption applies. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

11. Children

The Website is intended for adults. We do not knowingly sell to or collect account information from children. If you believe a child has provided personal information to us, contact us so we can investigate and, where appropriate, delete it.

12. Third-party links

The Website may link to third-party sites or services. Their privacy practices are controlled by them, and you should read their privacy information before providing data.

13. Changes to this policy

We may update this policy to reflect changes in our practices, providers or the law. We will publish the updated version on the Website and change the effective date. Where a change materially affects you, we will take additional steps where required.